Returns & Exchanges

At Old Faithful Shop, we stand behind the quality of our goods and want you to be completely satisfied with your purchase. If an item doesn't meet your expectations, you may return it for a refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Ensure the items are in their original, unused condition with all packaging intact, and include a copy of your receipt inside the box.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the package back to our dedicated returns warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.